Returns & Exchanges
At WOOW BABY, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are happy to assist with a replacement or return.
Eligible Return Period
- Returns or replacement requests must be raised within 7 days of delivery.
- Products must be unused, unwashed, and in original packaging with tags and accessories intact.
Non-Returnable Products
For hygiene and safety reasons, the following items cannot be returned unless damaged or defective:
- Baby clothing innerwear
- Mattresses
- Feeding products
- Opened hygiene products
- Customized products
Damaged or Wrong Product
If you receive:
- A damaged item
- Manufacturing defect
- Missing parts
- Wrong product
Please contact us within 48 hours of delivery with:
- Order ID
- Photos/videos of the product
- Packaging images
Our team will verify and arrange a replacement or refund.
Cancellation Policy
- Orders can be cancelled before dispatch.
- Once shipped, cancellation requests may not be accepted.
Refund Policy
- Approved refunds will be processed within 5–7 business days to the original payment method.
- COD order refunds may be processed via bank transfer or UPI.
Return Conditions
Returned items must:
- Be unused and in resalable condition
- Include original invoice, packaging, accessories, and manuals
- Not show signs of damage caused by misuse or improper handling
Furniture & Large Products
For cradles, cots, strollers, and furniture:
- Minor color or design variations may occur due to photography and manufacturing.
- Self-assembly products cannot be returned once assembled unless there is a manufacturing defect.
- Replacement parts may be provided when applicable.